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Its authorised service centres to make the repair, or visit an independent Apple repair shop to have the work done. If you’re affected by this issue then you can either pay for Apple or one of
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The recall programme is set to end in September 2019, five years after the iPhone 6 Plus first went on sale.Īpple claims users cause the iPhone 6 Plus issue by dropping the phone on a hard surface and then make the issue worse by “incurring further stress on the device” – although they don’t go into details as to how. However, the iPhone must not be damaged and must be in working order. Apple simply acknowledged the problem and requested £146.44 to get rid of the problem. Additionally – or alternatively – the screen may become completely unresponsive to touch.Īpple eventually took note and issued a recall in November 2016 but gallingly for those affected the repair isn’t free.
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It’s about the height of the iOS menu bar and looks a bit like old-school TV static, or may look like a series of short bars (that is, crenellated). You’ll know if you’re affected because the iPhone 6 Plus’ display will periodically be affected by a small flickering grey bar at the top of the screen. iFixIt initially identified it and called it Touch Disease, although it had been well known within the third-party Apple repair community for some time. Multi-Touch Repair Program (info here) first hit the headlines in August 2016. IPhone 6 Plus Multi-Touch Issue (aka Touch Disease)Īrguably one of Apple’s most scandalous product faults of recent years, what Apple calls the iPhone 6 Plus Apple continues to offer exchanges for the affected models. The announcement follows an investigation into reported shutdowns by theĬhinese support page also acknowledged that ‘A small number of customers outside of the affected range have also reported an unexpected shutdown’.
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“This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.” “Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down,” the firm said This is the iPhone 6s Program for Unexpected Shutdown Issues and you can find out more on Apple’s site
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The firm is therefore willing to offer a free replacement for the battery unit in affected models. In November 2016, Apple acknowledged that iPhone 6s handsets made in September and October 2015 were faulty and prone to spontaneous and unexpected shutdowns it says the issue is battery-related. When it is prepared to admit that a problem is inherent to a product line or certain models within that line, Apple will agree to repair or replace these devices, and either announce this publicly (expecting you to get in touch yourself and seek redress) or in smaller cases contacting affected users proactively.Īpple did this with the iPhone 5, whose power button was prone to failure – your humble reporter went through this process and was able to get a new iPhone 5 at no cost, even though that iPhone went wrong in a completely different way several months down the line. This happens sometimes, but don’t depend on it.Īpple product recalls are an unusual occurrence. Will Apple repair products for free?įrom time to time Apple acknowledges that there is a problem with one of its lines and announces that it will replace such products for free. Mac repair programes here, and more information about the Your legal rights when getting an iPhone repaired. If your Apple product isn’t currently covered by a repair program read our guide to